Privacy Policy

Effective Date: Sunday, August 25th, 2024

1. Introduction

At Ad Astra Roasters, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, purchase our products, or interact with our services.

2. Information We Collect

• Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, payment details, and phone number.
• Browsing Information: We collect information about your interaction with our website, including your IP address, browser type, device information, pages visited, and time spent on our site.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyze site traffic, and provide personalized content.

3. How We Use Your Information

• Order Processing: We use your personal information to process and fulfill your orders, send order confirmations, and provide customer support.
• Marketing: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products and services. You can opt out of marketing communications at any time.
• Site Improvement: We analyze browsing information to improve our website’s functionality, enhance user experience, and troubleshoot issues.

4. Information Sharing

• Service Providers: We may share your information with third-party service providers who assist us in processing payments, fulfilling orders, and delivering marketing communications. These providers are required to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

• Access and Correction: You have the right to access and update your personal information. If you need to correct or update your information, please contact us at customersupport@adastraroasters.com.
• Deletion: You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.

7. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Ad Astra Roasters
Email: customersupport@adastraroasters.com
Address: 92 N Broad St, Hillsdale, MI 49242

Coffee - Since our coffee is freshly roasted and crafted specifically for you, we’re unable to accept returns. However, if there’s been an error with your order, the quality isn’t up to your expectations, or you have any concerns, our Customer Experience team is here to assist.

Please contact us at by navigating to the contact us page, or send an email to support@adastraroasters.com within 14 days of your purchase, and we’ll work quickly to resolve any issues and ensure your satisfaction.

1. Order Processing Time

At Ad Astra Roasters, we take pride in ensuring your coffee is freshly roasted and promptly shipped. Orders are processed in 1-2 business days from the time of purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.

Please note that delivery times are estimates and may vary based on your location, weather conditions, and carrier delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order. We also offer free standard shipping on orders over $50.

4. International Shipping

We do not ship internationally.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please allow up to 24 hours for tracking information to become available.

6. Shipping Issues

If you experience any issues with your shipment, such as delayed delivery, missing items, or damage during transit, please contact our Customer Experience team at customersupport@adastraroasters.com. We will work with you to resolve the issue as quickly as possible.

7. Address Changes and Undeliverable Packages

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages delivered to incorrect or outdated addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange for reshipment. Additional shipping charges may apply.

8. Lost or Stolen Packages

Ad Astra Roasters is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office. If you still cannot locate the package, please contact us for assistance.

How Your Subscription Works

1. Getting Started with Your Subscription
   When you add a subscription product to your cart, you're setting yourself up for consistent, hassle-free deliveries. Simply choose your preferred delivery interval during checkout, and we'll take care of the rest!
2. Placing Your First Order
   When you place your initial order, we'll automatically start your subscription. You can even mix one-time purchases with subscription items in the same order—only the subscription items will be set up for recurring deliveries. If you've chosen a prepaid subscription, we'll handle all the scheduling for you.
3. Subscription Confirmation
   After your first order, you'll receive a confirmation email letting you know your subscription is active. This email also includes a special link to your personal subscription management portal.
4. Ongoing Deliveries
   Your subscription renews automatically according to your chosen schedule. Each time it renews, we'll create a new order for you, just like a regular purchase. You can easily track and manage all your orders in your account.

Managing Your Subscription

• Editing Your Subscription: Want to make changes to your subscription? No problem! Simply click on the magic link in any of your subscription emails to access your portal. There, you can adjust delivery frequency, change products, and more.
• Pausing Your Subscription: Need a break? You can pause your subscription anytime through your customer portal. Just look for the orange "Pause my subscription" button under your payment method.
• Canceling Your Subscription: If you need to cancel, you can do so directly from your customer portal by clicking the red "Cancel my subscription" button under your payment method. We value your feedback, so we may ask for a quick reason before you finalize your cancellation—plus, we might offer you a discount or other perks to stick around!
• Lost Your Subscription Link? No worries! If you can’t find your link, reach out to us, and we’ll send you a new one right away. We also recommend adding a subscription link to your account menu for easy access.

Pro Tip: Adding a subscription link to your account menu can make it even easier to manage your subscriptions. It’s a quick setup that we’re happy to assist with.